our industries

FMCG / Retail and Consumer Goods

As a customer, you benefit from our extensive experience in a wide range of industries. Below you will find an extract of our previous projects in the retail and consumer goods industry.


Success StorY

SAP Event Management in e-Commerce Retail

Visibility of customer orders with SAP Event Management

SAP Digital Supply Chain Solutions

Project Scope

Implementation of a tracking solution to provide
                         full transparency of all customer orders. Products
                         include furniture, garden furniture and home accessories.

SAP Solutions:

- S/4HANA 1610

- SAP Event Management 9.2

Key Figures

  • > 30 million events/year
  • ~10 million event handlers of different types
    (Sales Orders, deliveries, Handling Units (parcels)

Achieved Benefits

  • Transparency of outbound processes
  • Real-time notification of exceptions
  • Management by exception
  • Higher customer satisfaction due to automated early information flow
  • Visibility to process status both inside and outside the company
  • Immediate handling of unexpected delays
  • Elimination of manual tracking of processes

Integration & Interfaces

Integration with S/4HANA and EWM

  • Updating POD for deliveries in ERP
  • Updating GR in SAP EWM with carrier scans
  • Creating Return orders in ERP after Acceptance refusal

Web UI interface for customer service

  • Track & Trace based on Sales order numbers for all related documents (Sales order, delivery, HU)

Interface with non-SAP systems

  • Sending of messages from EM to legacy system
  • Sending updates to trigger external messages from legacy system to end customer

Interface with external carriers

  • Receiving and mapping of external events via PI from different carriers


Outbound processes

Trace of parcel and 2-man-handling goods for:

  • Sales Order
  • Delivery
  • Handling Unit

Arrange an appointment now!

Your contact person:Fabian Buchholz
Phone:+49 6227 73 26 20




Mining and Steel

Pharma and Chemical

Hamburg Metropolitan Region

Close to logistics