SAP Digital Supply Chain Solutions
Project Scope
Implementation of a tracking solution to provide
full transparency of all customer orders. Products
include furniture, garden furniture and home accessories.
SAP Solutions:
- S/4HANA 1610
- SAP Event Management 9.2
Key Figures
- > 30 million events/year
- ~10 million event handlers of different types
(Sales Orders, deliveries, Handling Units (parcels)
Achieved Benefits
- Transparency of outbound processes
- Real-time notification of exceptions
- Management by exception
- Higher customer satisfaction due to automated early information flow
- Visibility to process status both inside and outside the company
- Immediate handling of unexpected delays
- Elimination of manual tracking of processes
Integration & Interfaces
Integration with S/4HANA and EWM
- Updating POD for deliveries in ERP
- Updating GR in SAP EWM with carrier scans
- Creating Return orders in ERP after Acceptance refusal
Web UI interface for customer service
- Track & Trace based on Sales order numbers for all related documents (Sales order, delivery, HU)
Interface with non-SAP systems
- Sending of messages from EM to legacy system
- Sending updates to trigger external messages from legacy system to end customer
Interface with external carriers
- Receiving and mapping of external events via PI from different carriers
Contact
Arrange an appointment now!
| Your contact person: | Fabian Buchholz |
| Phone: | +49 6227 73 26 20 |
| Mail: | info@logventus.com |
